Delivered by humans, powered by robots
86% of consumers would pay 25% more for better customer service
Enhance your customers' experience
We specialise in working with eCommerce organisations that have spent time and effort developing their unique brand, and want this reflected across every aspect of their business… including their customer support.
Our brand ambassadors respond to customer support issues using your brand-voice to ensure a consistent customer experience.
95%
is the increase in profits eCommerce businesses can expect by retaining existing customers as oppose to new
90%
of consumers say that customer service is important to their choice of brand
Re-evaluating the customer experience
54%
have higher expectations for customer service today compared to one year ago
89%
of businesses compete mainly on customer experience
96%
say customer service is an important factor in their choice of loyalty to a brand
90%
expect a seamless experience when moving from one communication method to another
91%
of consumers are more likely to make another purchase after a positive customer service experience
56%
of consumers view brands that respond to support questions on social media more favourably
"Any Channel" Customer Support
Today’s tech-savvy customers expect fast response times and seamless two-way conversations, regardless of the channel or device they choose.
OctoSupport captures all incoming customer enquiries, arriving from any channel, and then replies in the same way:
- SMS
- Social media
- Messaging apps
- Live chat
- Telephone
"Thank you very much for your very impressive customer service. I don’t think I’ve previously left a review on Trustpilot but I will make sure I leave one."
— Simon Drury, The One Glove Customer
At a glance
Social Media
Automatically capturing customer enquiries from all of your social media and messaging apps as support tickets
Website forms and emails
Link up your website enquiry forms and email to instantly upload enquiries to the OctoSupport dashboard
Live-chat and phone
Extend customer support to include real-time live chat and telehone answering service
eCommerce platforms
Supporting all eCommerce platforms including Shopify, WooCommerce, Magento and Squarespace
Quick and easy setup
Hassle-free onbarding. connecting with all your digital channels to receive and send messages via the OctoSupport platform
Support brand guidelines
Creation of the brand response guidelines, so our ambassadors are up and running and hands-free as soon as possble
Save on time and costs
OctoSupport takes on the pressure of a timely response to customer enquiries, so you can focus on growing your business
Bespoke solutions
One size doesn't fit all - OctoSupport solutions can be adapted so they perfectly match your business and support needs
KNOWLEDGE
Tips on customer support, new ideas and a little inspiration...
10 reasons why customer care is so important with e-commerce
Find out why good customer support is instrumental in giving your customers a positive brand experience, resulting in more sales
4 reasons why great customer support increases sales
Find out why good customer support is instrumental in giving your customers a positive brand experience, resulting in more sales
Why customer service is important for eCommerce
96% of consumers say the quality of eCommerce customer service plays a huge role in their loyalty to a brand. Find out why
Is your eCommerce business ‘really’ customer-first?
The direct customer support conversations you are having are the line of first defence in your customer-first strategy
We’ll listen to your customers’ concerns and deliver a personalised, second-to-none, ‘human touch’ customer support experience.